Two side-by-side refrigerators, both with complaints of a sickening thump when attempting to dispense ice.
I confirmed both complaints. I found ice frosting together, but no easy air leaks found. So I gutted down into the door…and found a quarter-sized hole underneath the dispenser motor. That hole permitted JUST ENOUGH hot, damp air to the bucket.
I sealed the holes up; as of today, neither refrigerator struggles to dispense ice at all.